Thank you for visiting and shopping at A Pratte Guitars & Strings. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within the next business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
|Shipment Method||Estimated Delivery Time||Small Lite Items||Medium Size Items||Guitars||Cello or Case||Double Bass or Piano|
|Standard||See Below||$10.00 + store possible credit||$10.00||Free||By Quote||By Quote|
|Two Days||2 business days||By Quote||By Quote||
|Overnight *||1-2 business days||By Quote||By Quote||NA||NA||NA|
Shipping charges for your order will be calculated and displayed at checkout.
Alberta – 1-2 business days
British Columbia , Saskatchewan, Manitoba – 2-3 business days
Ontario, Quebec, Northwest Territories, Yukon Territories – 4-5 business days
Maritimes - 6-7 business days
* Overnight delivery is only available for orders with delivery addresses within the Canada urban.
Delivery delays can occasionally occur.
Free Shipping only applies to most item purchased over $200.00
Free Shipping does not apply to Large Amplifiers, Cellos, Cases, Double Basses and Pianos. Shipping By Quote Only.
Free Shipping may not apply to Some items on sale. Shipping By Quote Only.
Shipment to P.O. Boxes
A Pratte Guitars & Strings ships to addresses within the Canada and its Territories and Does not ship to P.O. Boxes.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email provided an email is given once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
All orders or items over $200.00 are shipped with signature required. If you are not home on the first delivery attempt you may have to pickup the item at their depot.
Due to Covid, some orders may require a photo Id sent to us for verification prior to shipping.
Customs, Duties and Taxes
A Pratte Guitars & Strings is not responsible for any taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
A Pratte Guitars & Strings is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Items being shipped outside of Canada may not have manufactures warranty.
Our Returns and Refunds Policy provides detailed information about options and procedures for returning your order.
Allow all Items to come to room temperature before opening.